Last updated: January 2026 · Applies to all bookings made online, in-office or via WhatsApp
1. Acceptance of Terms
By using this website, making a booking or paying a deposit/full payment, you confirm that you have read, understood and accepted these Terms, our Privacy Policy and our Refund & Cancellation Policy.
2. Bookings & Payments
All payments are processed securely by Paystack (PCI-DSS compliant). A booking is confirmed only when payment is successfully received and a reference is issued, and is subject to availability of flights, hotels and visa slots at the time of processing.
3. Prices & Currency
All prices are quoted in Nigerian Naira per person unless stated otherwise. Prices remain subject to change due to airline fare revisions, exchange-rate movement or Saudi seasonal pricing until payment is confirmed; once paid, your price is locked.
4. Traveller Responsibilities
You must provide accurate passport details and truthful supporting documents, hold a passport valid for at least eight (8) months, and obtain required vaccinations. Errors caused by incorrect information supplied by the traveller may attract reissue fees.
5. Visas & Approvals
We prepare and submit visa applications through accredited channels. The grant, denial, delay or cancellation of any visa or permit (including Nusuk/Raudah permits) remains at the sole discretion of the relevant government authority and is not guaranteed by the agency.
6. Schedule Changes & Force Majeure
Airlines, hotels and governments may change schedules, routes or entry rules. Where such changes occur, we will offer a suitable alternative, date change or credit. We are not liable for losses caused by events beyond our reasonable control (force majeure), including pandemics, war, strikes, weather and government closures.
7. Liability
Zinat Travels acts as an agent arranging services provided by third parties (airlines, hotels, operators). Our total liability for any claim is limited to the amount actually paid for the affected service, excluding losses caused by third-party suppliers, for which the supplier's conditions of carriage/use apply.
8. Conduct at Sacred Sites
Pilgrims must comply with the laws and religious regulations of the Kingdom of Saudi Arabia. The agency is not responsible for penalties arising from a traveller's personal conduct violations.
9. Insurance
Travel insurance is strongly recommended and available as an add-on. Unless explicitly included in a package, coverage for medical emergencies, trip interruption or lost baggage is the traveller's responsibility.
10. Cancellations & Refunds
Cancellations are handled strictly per our Refund & Cancellation Policy. Refunds, where due, are returned to the original payment method within 7–14 working days after deductible third-party costs.
11. Data Protection
Your personal data is processed per our Privacy Policy and the Nigeria Data Protection Act, 2023.
12. Governing Law & Disputes
These Terms are governed by the laws of the Federal Republic of Nigeria. Disputes shall first be addressed amicably; failing that, they submit to the courts of competent jurisdiction in Nigeria.
13. Contact
Questions about these Terms: info@zinattours.com.ng · 0812 448 5859 · Kaduna & Abuja offices.